FREQUENTLY ASKED QUESTIONS
SHIPPING, RETURN & EXCHANGES
HOW LONG DOES IT TAKE FOR ORDERS TO REACH THEIR DESTINATIONS?
Orders are dispatched the same or next business day. Toronto & GTA orders typically arrive the next business day; most Ontario and Montréal-area orders within 1–2 business days; Western Canada and remote areas within 3–5 business days. You'll receive a tracking email as soon as your order ships.
AM I GOING TO RECEIVE THE ORDER ON TIME?
For time-sensitive occasions, ordering 3–4 days ahead is plenty for Ontario and Québec. For Western Canada or remote areas, allow up to a week.
ARE THE ITEMS SHIPPED TOGETHER?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping. Please keep this in mind when receiving deliveries.
CAN I CHANGE MY SHIPPING ADDRESS?
Yes, you can change your address before the item is shipped by contacting us.
DO YOU SHIP INTERNATIONALLY?
Yes, but some products cannot be shipped to international destinations so please submit a message to us from the Contact us page if you can't see your country listed at the checkout and would like to discuss international ordering options.
CAN I GET A REFUND, A RETURN, OR AN EXCHANGE FOR THE PRODUCT I ORDERED?
Yes, we have a hassle-free return policy. If you're not completely satisfied with your purchase, please contact us within our specified return period, and we'll guide you through the return process.
Depending on the problem, you will be fully or partially refunded.
ABOUT PRODUCTS & WHOLESALE
HOW DO YOU ENSURE QUALITY OF PRODUCTS?
At Ghafori Foods, we are committed to delivering the highest quality products to our customers. Here's how we ensure quality:
-Farm-Direct Sourcing: We work directly with farming families in Afghanistan and trusted suppliers in Saudi Arabia and Yemen who follow sustainable and ethical practices.
-Rigorous Testing: All products undergo strict quality control checks, including visual inspections and testing for freshness, purity, and safety.
-Natural & Fresh: Our dried fruits, nuts, and spices are carefully selected, naturally processed, and packaged to preserve their freshness and nutritional value.
-Customer Feedback: We continuously improve based on feedback from our valued customers to meet and exceed their expectations.
DO YOU OFFER WHOLESALE DISCOUNTS?
We offer exclusive wholesale discounts for bulk orders to support businesses and resellers. There are no large minimum order quantities — mix and match products freely. For orders above 100 kilograms (100kg), we provide even greater discounts through our higher discount tiers. For larger orders or custom requirements, please contact our wholesale team at info@ghaforifoods.com or by filling out the application below. We're happy to provide personalized solutions for your needs!
ORDER & PAYMENT
CAN I TRACK MY ORDER?
Once your order ships, you will receive an email with tracking information and update tracking emails until your order has been delivered.
HOW DO I PLACE AN ORDER?
To add an item to your cart, select ADD TO CART on the product page. After you finish shopping, review all items in your shopping cart to verify the correct size, and quantity, and fitment. When you are ready to order, select the CHECKOUT button located in your shopping cart. Enter a Shipping Address. Select your method of PAYMENT.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit & debit cards, Shop Pay, Apple Pay, Facebook Pay, Google Pay, and PayPal. You can choose the option that's most convenient for you during the checkout process.
CAN'T FIND WHAT YOU ARE LOOKING FOR?
Have a question but aren’t sure who to contact? Get in touch and a member of our team will reach out to you.


